バッグの修理について（英語）
About Bag Repairs
Sursy raffia bags are generally repaired free of charge.
With a little care and repair, you can enjoy them for years to come.
Repair Request Process
- Request repairs by phone or email (using the repair request form)
- Confirming repair locations (via email images or phone)
- Ship repair items to Surcy (shipping costs to be borne by the customer)
- Repair
- Return (Shipping fee charged upon delivery)
Repair Contact Information
＜Reception Hours＞
1:00 PM to 6:00 PM (excluding Saturdays, Sundays, and holidays) Email inquiries accepted 24 hours a day
＜Repair Bag Shipping Address＞
811, 4-2-13 Osaki, Shinagawa-ku, Tokyo 141-0032
Surcy Co., Ltd.
Unneeded raffia bag
I bought a Sulcy raffia bag, but lately it hasn’t been getting much use. Since I wore it constantly every summer, it’s time for its next role. We’ll gladly take back raffia bags like this that you no longer use.
After collection, we will unravel the items at our local workshop. Any fibers usable as yarn will be combined with new raffia yarn into three-ply strands for use in crocheting small items like motifs, corsages, and charms.
Even if the fibers cannot be used as yarn, we will reuse them as stuffing in amigurumi dolls or repurpose them for other projects.
Where to Send Unwanted Bags
Shipping charges are the responsibility of the customer.
141-0032
811, 4-2-13 Osaki, Shinagawa-ku, Tokyo
Surcy Co., Ltd.
Thank you for choosing repair over replacement!
